Privacy Policy
Thank you for visiting Prime Awards at www.primeawards.ie. Protecting your personal data is very important to us. This Privacy Policy explains how we collect, use, share, and safeguard your information.
1. Data Controller
MMI Group Limited T/A Prime Awards
Address: Insignia House, JFK Park, Bluebell, Dublin 12, D12 EC43, Ireland
Email: sales@primeawards.ie
Phone: +353 (0)1 450 9577
If a Data Protection Officer (DPO) is appointed, their contact details will be provided here. Currently, data protection queries can be directed to the contact above.
2. Personal Information We Collect
a) Device Information
Collected automatically when you visit the Site, including:
- IP address, browser type/version, operating system
- Referring website or search terms
- Pages visited, clicks, and session duration
- Cookies and tracking technologies
b) Order Information
Collected when you place or attempt to place an order:
- Name, billing/shipping address
- Email address, phone number
- Payment method (processed securely via third parties)
c) Contact & Account Data
Collected when you submit a form, request support, or register an account:
- Message content and preferences
- Login details if you create an account
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you
- Improve our services and website performance
- Send marketing communications (if opted in)
- Prevent fraud and misuse of our website
Legal bases under GDPR include:
- Art. 6(1)(b): Performance of a contract
- Art. 6(1)(a): Consent
- Art. 6(1)(f): Legitimate interests
4. Quotes & Market Price Adjustments
- Standard quotations are valid for 30 calendar days.
- Precious metal items (e.g., gold, silver) are valid for 5 working days due to market volatility.
- We reserve the right to withdraw or revise quotes if material costs fluctuate by more than 1%.
5. Data Sharing
We only share personal data with third parties when necessary to:
- Process orders (e.g., delivery partners)
- Handle payments securely (e.g., Stripe)
- Operate our store (e.g., WooCommerce)
- Analyse performance (e.g., Google Analytics)
- Comply with legal obligations
Third-party policies:
- WooCommerce Privacy
- Google Privacy
- Google Analytics Opt-Out
6. Consent Recordkeeping
When you consent to marketing emails or account creation, we securely log:
- The time and method of your consent
- What you were told at the time
- How you can withdraw consent
This is done to comply with GDPR Art. 7(1) and demonstrate your freely given, informed consent.
7. Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms:
- We will notify the Data Protection Commission (DPC) within 72 hours
- We will notify you directly, where required, with details and recommended steps
8. Data Retention
We retain your personal information only as long as necessary. Here’s a summary:
| Data Type | Retention Period |
| Order & transaction data | 7 years (for tax & accounting purposes) |
| Contact form submissions | 2 years |
| Customer accounts | Until deleted by user or request |
| Email newsletter consent | Until unsubscribed or withdrawn |
| Cookie data (analytics) | 26 months (Google Analytics default) |
You may request deletion earlier unless legal retention applies.
9. Email & Postal Marketing
- Email Marketing: Sent only with your consent (Art. 6(1)(a) GDPR). You may unsubscribe at any time.
- Postal Marketing: We may send offers by post based on legitimate interest (Art. 6(1)(f) GDPR), unless you opt out.
10. Cookies & Analytics
Our site uses cookies for:
- Site functionality
- Analytics
- Marketing preferences
Manage or disable cookies through your browser settings. Learn more at allaboutcookies.org.
We use Google Analytics with IP anonymisation. You can opt out at this link.
11. International Transfers
Some of your data may be processed outside the EU (e.g., in the U.S.). We ensure appropriate safeguards are in place, such as:
- Data Processing Agreements
- Privacy Shield frameworks (where applicable)
12. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct or delete data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Data Protection Commission (DPC)
More info: www.dataprotection.ie
To exercise your rights, contact us at sales@primeawards.ie.
13. Do Not Track
We do not currently respond to “Do Not Track” signals from browsers. However, you can manage data collection through cookie settings.
14. Minors
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
15. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at www.primeawards.ie/privacy-policy. Continued use of our site implies acceptance of any changes.
16. Contact Us
If you have any questions or requests regarding your personal data or this Privacy Policy, please contact:
Prime Awards – MMI Group Limited
Email: sales@primeawards.ie
Phone: +353 (0)1 450 9577
